Books

This is a growing bibliography of articles, books and magazines that influence my work. I never expected to be caught up in the growing bodies of work emerging around brain-science, structural finance, digital manufacturing, statistics, creativity, the internet of things, and more. 
It has become a habit of taking down lots of notes in the margins of actual books. Not e-books. Real books. Books that can accommodate sticky notes and doodles. From there, curating key ideas that many futurists are thinking and writing about.
Quotable:
"It is easy to lie with statistics and graphs because few people take the time to look under the hood and see how they work. I aim to fix that" - Pg IX

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The surprise about great service experiences is that they are mostly forgettable and occasionally remarkable. - Pg 13
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"When i talk to business leaders about this, many of them have reexamined small initiatives that fundamentally transformed their organization" - Pg 28
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"History has so often produced conflicts, but it can also help in bringing about reconciliation " - Pg 149
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"Part of the downside of abundant choice is that each new option adds to the list of trade-offs, and trade-offs have psychological consequences" - Pg 119
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"Its developers [Intuit] made it so convenient to use...by watching how customers use the product, not by listening to what they or the "experts" say they need. By watching for small hints of where the product might be difficult or confusing to use, the developers direct their energies toward a progressively simple, more convenient product that provides adequate, rather than superior, functionality." - Pg 222
Quotable:

​We gave [Lowes] shoppers, most of them middle-aged and older, the freedom to be themselves, and to be children again. “Big Data never told us to build a SausageWorks,” a member of the executive team told me later. “In fact, the opposite is true”
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In the words of Clay Shirky, “there is no such thing as information overload, there’s only filter failure.” - Pg 66
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"...the inappropriate application of simple rules and models onto complex mechanisms causes damage." - Pg 157
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"Welcome to the world of feedback and iteration...[where] cause and effect have merged into the same moment." - Pg 207
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"Knowledge is finitely renewable and expandable, and it is also increasingly specialized and customized" - Pg 51
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"The truth is that old and new modes of thinking aren’t mutually exclusive. Knowing when to shift between public and private thinking - when to blast and idea online, when to let it slow bake - is a crucial new skill: cognitive diversity" - Pg 72
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"Normally, you get a brief with a price and a style matrix,” Marcus Arvonen, one of IKEA’s twelve staff designers, explained. “It’s OK, can you make this plastic spatula? It cannot cost more than one euro and has to function as a spatula, and it has to be gray and plastic.” - Pg 389 
Quotable:
"The simple act of making it public can become the engine of innovation, even when that was not the intent." - Pg 13
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"Moore's Law is Silicon Valley's guiding principle, like all ten commandments wrapped into one" - Pg 10
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"One barrier to finding new ways of seeing things is the habit of keeping arenas of action separate." - Pg 85 
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"This brings us to the third villain of decision making: short-term emotion" - Pg 15
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"We’ve created structures to help us focus on a workplace that no longer exists" - Pg 167
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"Not sharing an opportunity to learn is a cardinal sin" - Pg 124
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"Our blind spots are their hot spots" - Pg 86
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"This kind of talk [statistics] was catnip for people whose lives were discovering stable relationships in a seemingly unstable world: physicists, biologists, economists." - Pg 78
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"The key is to develop tools and habits so that you are more often looking for ideas and information in the right places" - Pg 102
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"The company chastised itself for poor listening and for its celebration of complexity as a virtue rather recognizing it had become a cumbersome problem. - Pg 165
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“If HP knew what HP knew, we would be three times more profitable” - Pg 73
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"Innovation by definition involved blind alley and wild goose chases" - Pg 106
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"If Jinnah is regarded as the father of Pakistan, Churchill must qualify as its uncle; and, therefore, as a pivotal figure in the resurgence of political Islam" - Pg 148
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"I felt like a guy wondering around a party he wasn't invited to, asking who the host was, and nobody knew. Or maybe there wasn't a host at all? The Internet has a chicken-and-egg thing going on: If the Internet is a network of networks, then it takes two networks to make an Internet, so how could one have been the first?" - Pg 36
Quotable:
William Gumede: "And I am disappointed in myself for being so naïve. I thought I was politically mature enough to understand the issues. How did I miss [the real story]?” - pg 246 
Quotable:
"Regardless of the crime they committed or the punishment they received, respondents placed nearly as much weight on the process as they did on the outcome" - Pg 120